How long does it take to set up an account?

Orders can be set up in less than 1 hour but not greater than 48 hours.

Can you help me with domain registration?

Yes we can! You can go here and we can help you find a domain name if you do not already have one, or you can transfer the one you already have.

What forms of payment do you accept?

We accept MasterCard, Visa, American Express, Discover and eChecks through Paypal.

Do you offer NT or UNIX plans?

We offer UNIX web hosting accounts (Red Hat Linux). We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing.

How do I access my Cpanel control panel?

You can login to your Cpanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name.

What are the nameservers for the current  machine?

Please contact our support department to get your DNS settings.

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or WS_FTP.   Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields.  Once logged in, you have complete access to your account.

Is there a manual I can reference to use Cpanel?

Yes, access it by clicking here

I keep getting errors when trying to publish with Frontpage?

The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to.

Can I have CGI outside of the bin?

Yes, CGI will function in the public_html folder.

What version of Perl comes installed on your servers?

Perl 5.8.0

What version of PHP comes installed on your servers?

PHP 4.3.3.

What version of MySQL comes installed on your servers?

Mysql 4.0.15-standard

What is the correct path to Perl?

/usr/bin/perl

What is the correct path to sendmail?

/usr/sbin/sendmail

I've uploaded my site and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24-72 hours once you have made the modifications at your registrar. However, we have seen it take up to 5 days in some cases where registrars and ISPs are a little slower.

Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.